Return & Refund Policy
Effective Date: July 2026
At Vector Lab Supplements, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned and how eligible refunds are handled.
1. Return Eligibility
Because our products may include dietary supplements and other consumable products, returns are subject to health, safety, and product-quality considerations.
Unless otherwise required by applicable law, products eligible for return should generally be:
- Unopened
- Unused
- In their original condition
- In their original packaging
- Suitable for resale
Opened or used dietary supplements and other consumable products are generally not eligible for return.
2. Products That May Not Be Eligible for Return
Certain products may not be eligible for return, including:
- Opened dietary supplements
- Used or consumed products
- Products returned without their original packaging where the packaging is necessary for resale or identification
- Clearance or promotional products where stated at the time of purchase
- Products that have been damaged or altered after delivery through customer use or handling
This does not limit any rights or remedies that cannot legally be excluded under applicable law.
3. Requesting a Return
To request a return, please contact us before sending any product back.
When contacting us, please provide:
- Your name
- Order information
- The product you wish to return
- The reason for the return
- Any relevant photographs or supporting information if the product arrived damaged or incorrect
We will review the request and provide instructions for eligible returns.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to help us review the issue.
If the issue is confirmed and the product qualifies for a remedy, we may provide an appropriate replacement, refund, or other resolution.
5. Return Shipping
Customers may be responsible for return shipping costs when a return is requested for reasons other than an error on our part or a product that arrived damaged or defective.
If a return is required because we sent the wrong product or the product arrived damaged or defective, we will determine the appropriate return-shipping arrangement after reviewing the issue.
6. Refunds
Once an eligible returned product has been received and reviewed, we will determine whether the return qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may depend on your payment provider or financial institution.
7. Refund Amounts
For an approved return, the refundable amount will generally correspond to the eligible amount paid for the returned product.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.
8. Exchanges
If you receive a damaged, defective, or incorrect product, contact us so we can review the issue and determine whether an exchange or another appropriate resolution is available.
Exchanges may be subject to product availability.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.
If an order has already shipped, the applicable return procedures may apply.
10. Refused or Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information.
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue caused by the customer, additional shipping or return costs may apply before the order can be reshipped or refunded.
11. Contact Us
If you have questions about a return or refund, please contact us:
Vector Lab Supplements
Email: info@vectorlabsupplements.com
Phone: 866-767-2068
Website: https://vectorlabsupplements.com